Sinomax- 1 Year Limited Warranty

PILLOW WARRANTY

Below are Sinomax™ USA, lnc.’s (“Sinomax™ USA”) warranty standards for this Limited Warranty. Please review the Limited Warranty and keep it in a safe place. Please be sure to retain your original sales receipt (or a readable photocopy) or your packing slip (if a .com purchase) for proof of purchase date as well as all tags that are sewn into your pillow. We recommend leaving these tags intact on your pillow. In the event you are required to return your product to Sinomax™ USA or submit a warranty claim, these documents will be required. Please keep them on file in a safe and secure place for future reference. We stand behind our Limited Warranty, so please contact us immediately with any issues you may experience so that we can resolve it as soon as possible for you. A. REGISTRATION OF YOUR WARRANTY Registration is not required to activate your warranty. B. WHAT DOES THIS LIMITED WARRANTY COVER? Sinomax™ USA warrants that the components in this pillow will be free from defects in material and workmanship as described in this Limited Warranty. Coverage under this Limited Warranty applies only to the original purchaser of a new, unused pillow purchased within the USA, Puerto Rico and Canada. C. WHAT WILL SINOMAX™ USA DO? If a defect that is covered during the Limited Warranty period occurs, Sinomax™ USA will repair or replace (at Sinomax™ USA’s option) the defective product or component thereof. If it is determined that a replacement is required to honor this Limited Warranty, Sinomax™ USA reserves the right to substitute materials of equal or higher quality if the like product or components are not available. Where a replacement is required, Limited Warranty coverage for this pillow is limited to a one (1) time replacement during the original Limited Warranty period which starts on the original date of purchase. Repairs to or replacement of this pillow or its components under the terms of this Limited Warranty will apply to the original warranty period and will not serve to extend such period. D. WHAT DOES THIS LIMITED WARRANTY NOT COVER? This Limited Warranty does not cover the following: imperfections of the components; mold; comfort or temperature preference; transportation charges (if applicable); any abuse or unsanitary product condition; or damage caused by improper use or care; or if the pillow is no longer within the USA, Puerto Rico or Canada. This Limited Warranty does not include reimbursement for inconvenience, removal, installation, setup time, loss of use, shipping or any other costs or expenses. Failure to follow the manufacturer’s care instructions may void this Limited Warranty. Sinomax™ USA does not warrant that this product is suitable for any person's medical condition or that it will protect the user against bacteria, viruses, or other disease organisms. In no event shall Sinomax™ USA be liable for any consequential, incidental, indirect, special or punitive damages whatsoever in any way arising out the use or inability to use the product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply. Sinomax™ USA reserves the right to refuse service and invalidate this Limited Warranty when, upon inspection, the product is found to be in an unsanitary condition, or when the product failure is due to causes other than defective material and/or workmanship. All warranties contained herein are void if the product is found to have been tampered with or misused by the purchaser beyond reasonable wear, and shall not apply if the product has been physically damaged intentionally or due to accident or neglect, including but not limited to, mold, damage by burns, cuts, water, stains, bodily fluids or is otherwise abnormally soiled, abused or unsanitary. This Limited Warranty does not include a normal increase in softness of the memory foam material or a decrease in the slow recovery feature (elasticity). These aspects do not affect the pressure-relieving qualities of the foam. The service terms stated in this Limited Warranty shall be the consumer’s sole and exclusive remedy in the event of product failure during the Limited Warranty period. Sinomax™ USA makes no warranty beyond what is contained in this Limited Warranty. Sinomax™ USA does not authorize any person to create for it any other obligation or ability in connection with this Limited Warranty. E. HOW DO YOU GET SERVICE? If you are considering placing a warranty service claim, please contact Sinomax™ USA at 1-877-726-3888 or e-mail us at [email protected]. A clear copy of the original sales receipt or your packing slip (if a .com purchase) must be submitted for proof of purchase date as well as copies of all tags (sewn into your pillow). You must provide transportation or accept freight charges to and from the nearest Sinomax™ USA facility for inspection of the warranted product (if requested) or to return the product for either repair or replacement. At our discretion, we may request you to provide photos (digital or standard) of the claimed defect prior to its return for inspection (if requested). Sinomax™ USA will not refund your purchase price. Please contact the retailer for their refund policy. F. HOW DOES STATE LAW APPLY? This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.