WHEN DO YOU CONTACT ROOMS TO GO CUSTOMER CARE?
IF YOUR CLAIM IS RELATED TO EITHER:
(A) a manufacturer defect and you received delivery less than one (1) year ago
- or -
(B) your merchandise was damaged upon delivery
Please contact Rooms to Go Customer Care or call us at 1-800-766-6786.
WHEN DO YOU CONTACT GUARDIAN?
IF YOUR CLAIM IS RELATED TO EITHER:
A) a manufacturer defect that is covered by your Guard It Furniture Protection Plan, and you received delivery more than one (1) year ago
- or -
B) accidental damage that is covered by your Guard It Furniture Protection Plan
Please contact Guardian at www.gppclaims.com or at 1-877-680-2620.
NOTE:
For easy reference, the terms of your Guard It Furniture Protection Plan can be found here.
THINGS TO KNOW WHEN FILING A GUARDIAN CLAIM:
A. When you contact Guardian, you should be prepared to describe the incident, including when and how it occurred, the size of the stain or damage and its location. A photo may be requested to better assist with your service.
B. DO NOT ATTEMPT TO CLEAN OR CALL A TECHNICIAN - Unauthorized cleaning/repairs may void coverage.
C. If Guardian authorizes service for your claim, you will receive a Unique Authorization Number for each item within your claim and instructions for how to proceed.
D. If your claim requires a visit by a service technician, you will need to contact Rooms To Go at 1-800-766-6786 to schedule an appointment. Rooms To Go will ask for your Authorization Number and will schedule a service technician to visit your home.
E. If your service is scheduled, a service technician will come to your home to provide one of the following services:
- Cleaning for covered accidental stains;
- Repair for covered accidental damages; or
- Repair for authorized manufacturer defects.
F. If your merchandise cannot be cleaned or repaired, Guardian will determine next steps, which may include replacement parts or full replacement of the applicable merchandise - or a reselection.
Note: If you purchased your extended service contract in Florida, Texas, Louisiana, or Mississippi, click here for information about your ESC.
